Why do I need to verify a claim by myself?

New listing submission (Free or Paid) does not mean listing owner verification, only the admin can verify and grant access after a claim request is submitted. Admins can certify if the claimed business has come from the true owner by verifying the details sent when claiming a specific listing. Unfortunately, due to the differences between […]

How to add 2 time slots in Listing Business Hours?

ACTIVATING 2ND TIME SLOT FOR SUBMIT LISTING To include the 2-time slots into the Submit Listing, first, go to > > Enable the 2-time slots as shown in the image below Click on Save Changes   ATTENTION

How Invoices Work?

Invoices work as a guarantee that the pricing plan was bought correctly into the specific options defined and chosen by customers. These Invoices will show each listing that was already bought, and also some additional details that the admin can give in the invoices. Customers will also be able to print these invoices if needed. […]

How to Renew an Expired Support?

In order to extend or renew an item’s support offering, you must have less than 6 months of the existing support period remaining. To renew the support component on an item, please follow these steps: STEP 1: Log in to your  Envato Account STEP 2: Hover over your username and click Downloads from the drop-down menu. […]

How to leave us a rating and review?

In this article, we will show you how to share your experience with ListingPro on the Envato marketplace. STEP 1: Login to ThemeForest. STEP 2: Click on your profile name in the top-right corner. STEP 3: Click STEP 4: Below the Download button, click the star rating. STEP 5: Select the Main reason for your rating,  and write few words about your experience in […]

How does Business Hours Work

The following topics are covered in this knowledge base article. Setup Business Hours for English Users Setup Business Hours for Non-English Users Enabling a Second Time-slot for Submit Listing   In order to display Opened or Closed status correctly of all business listings, the below steps must be followed carefully. Business hours are mainly for two […]