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What should I do if my support expired?

We get this a lot and we know how important it’s for our users that they don’t feel they are without help when their support expired, so here are some options you may consider.   Option 1:  Join Weekly Live Webinar Every Saturday we are hosting a technical Q&A session open to anyone to join […]

What does the Support Team offer when I open a ticket?

The Support Team is the most important section for most of the users that for some reason may need a proper attendance and guidance either solving their needs and doubts that may occur along the way. Below are some of the orientations that our users shall be aware while requesting help on our Support Channel. […]

Does the Team give Support for Site Optimization?

For users that are newcomers on WordPress and aren’t aware of what a Site Optimization means, follow a short resume about it: There are many ways to optimize our websites to deliver the information available on each pagelink. Some of these optimizations refer to SEO, while others may be related to how your website speed […]

How to Renew an Expired Support?

In order to extend or renew an item’s support offering, you must have less than 6 months of the existing support period remaining. To renew the support component on an item, please follow these steps: STEP 1: Log in to your  Envato Account STEP 2: Hover over your username and click Downloads from the drop-down menu. […]

What are the Support Timings?

Our support engineers will be available to help you during the following hour from Monday to Friday: 01:00 am – 11:00 am EST/EDT (US) 12:00 am – 10:00 am CST/CDT (US) 10:00 pm – 08:00 am PST/PDT (US) 05:00 pm – 03:00 am AEDT/AEST (AUS) 06:00 am – 04:00 pm GMT/BST (UK) 11:30 am – […]

How to create a support ticket for ListingPro?

STEP 1:  Go to help.listingprowp.com STEP 2:  Click STEP 3: Click to get started. STEP 4: Select ListingPro Theme & Free Add-ons and click     STEP 4: Click STEP 5:  Fill out the form with details along with screenshots. STEP 6: Click STEP 7: Complete the extra information fields as it will expedite to help you resolve the issue. STEP […]