We stand behind our products and your satisfaction with them is our sole purpose. However, because our products are digital goods delivered via internet download we generally offer no refund.
We offer no refund especially when:
- A user is caught selling or distributing our product illegally, no refund will be given and the user will be reported to Envato for further legal action.
- A user takes support from our team to help launch their website and once launched, a user request for a refund, their request will be denied and reported.
However, customer satisfaction is our top priority we may offer a refund in an exceptional circumstance.
THEREFORE WE DO HONOR REQUESTS FOR REFUND WHERE THE
FOLLOWING REASONS APPLY (CLICK THE LINKS TO READ MORE DETAIL):
- Item is “not as described”
- Item doesn’t work the way it should
- Item has a security vulnerability
- Item support is promised but not provided
- Item support extension not used
- Items that have not been downloaded
Item is “not as described.”
An item is “not as described” if it is materially different from the item description or preview so you should expect the author to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.
Item doesn’t work the way it should
If an item doesn’t work the way it should and can’t easily be fixed, you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
Item has a security vulnerability
If an item contains a security vulnerability and can’t easily be fixed, you are entitled to a refund of the item. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe, then you are entitled to a refund of that item.
Item support is promised but not provided
If author advertises their item as including item support and you are not provided that support in accordance with the item support policy, you will be entitled to a refund of your purchased support.
Item support extension not used
If you purchase an item support extension and request a refund of that extension before your existing item support expires you are entitled to a refund of that item support extension.
Items that have not been downloaded
If you have not downloaded a purchased item within three months from the date of purchase, you may be eligible for the refund. You will be required to provide the author of that item your purchase code in order for the author to verify your claim that you have not downloaded an item. Although we think three months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.
ACCEPTANCE OF THIS REFUND POLICY
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read and understood this refund policy. And that you agree with and fully accept the terms herein.
If you do not agree with or fully accept the terms of this policy, we ask that you should not place an order with us.
Please note that our support team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 24-48 hours for our support team to get back to you on the problem. Request for a refund is accepted within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you need a refund.
Note: a refund is based solely on our own discretion
If you still think you are eligible for a refund please open a request here.