How to Renew an Expired Support?

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Once the support is expired you must renew your support in order for our support engineer be able to respond to your technical support related questions. Also note that all support queries are answered only via help desk, and not via ThemeForest comments page or any email.

If you have found a bug in the product, you can report it to us and you do not need to have an active support for reporting a bug. Once you report a bug we will evaluate and provide a temporary fix as needed and will fix it in the next release. We can try to provide the patch as soon as possible but there is no guarantee on how long it may take. It all depends on the severity of the bug.

In order to extend or renew an item’s support offering, you must have less than 6 months of the existing support period remaining.

To renew the support component on an item, please follow these steps:

STEP 1: Log in to your  Envato Account

STEP 2: Hover over your username and click Downloads from the drop-down menu.

STEP 3: The download section displays a list of all the items purchased using your account.

STEP 4: Click on Renew support now! or Extend now next to the item you wish to renew the item support for

and that’s it!

See screenshot below

Renew

Extend

Why can’t I extend or renew support for an item?

You have more than 6 months support remaining on your current support grant

ATTENTION

If you have less than 6 months of remaining Support, it’s recommended to extend your support for ListingPro. This way we can guarantee the support to our customers as we’re working hard to keep the excellence of our Support Team.

For more details go to link

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