What should I do if my support expired?

IF YOU ARE HAVING TECHNICAL ISSUES WE HIGHLY RECOMMEND YOU TO PLEASE MAKE SURE TO BACKUP AND UPDATE  THE LISTINGPRO THEME AND PLUGINS TO LATEST VERSION AND TEST BEFORE CONTACTING FOR SUPPORT.

We get this a lot and we know how important it’s for our users that they don’t feel they are without help when their support expired, so here are some options you may consider.

 

Option 1:  Join Weekly Live Webinar

Every Saturday we are hosting a technical Q&A session open to anyone to join and ask any question regarding how to build a directory with ListingPro, how things work, share ideas, give feedback, and even get constructive feedback for what you are building.

 

Option 2:  Join ListingPro’s Official Facebook Community

The first thing is it’s absolutely FREE! By joining our official Facebook Community with our 1000+ members you can post your questions and get help from 100s of active members who love to help.

 

Option 3:  Report a bug

First, make sure you have the latest version of ListingPro running by visiting our update logs page. Then if you think the bug is in the latest version then you may report it by filling out the following form.
Please do not submit feature requests or improvements.

 

Option 4:  Renew support

When you purchase ListingPro you get 6 months of Free Support. You do have an option to get extended support for an additional 6 months for a discounted price so you are good for 12 months.

This sounds all good but once the support expired people come and ask us why should I renew the support license. We highly recommend you to renew the support license if you would like to get help directly from our expert support team.

Pricing & Discount Policy

What is your standard price for a single license?
ListingPro is exclusively available on Envato for a fixed price of $69.

Can I get a discount on a single license purchase?
You can get discount only when there is a discount campaign going on. Once the deal expires we are unable to offer the discount until the next deal is live nor we can give discounts coupons.

Can I get a discount on a multiple license purchase?
Yes, you can contact us regarding this and we will try our best to give you the best deal.

When is your next discount offer planned?
We may choose to run a self-promotional discount campaign anytime or participate in a campaign with Envato to give a discount. But we do not announce the discount ahead of time.

Do you offer any discount for a non-profit organization?
If you are a non-profit organization you can purchase the theme at a regular price and you must install it on your non-profit organization domain (preferably a .org domain and send us the details including the link to your non-profit org domain with active ListingPro installation and we may consider your application. You can get up to 75% in rebate. Submit your details here.

How to redirect users to the dashboard after login?

In order for you to redirect users to dashboard after login, please edit the following file:

Go to: wp-content\themes\listingpro\include\login-register.php

Please open the file and add the following code in the place highlighted in the screenshot below:

$dashURL = $listingpro_options['listing-author'];

How to change pricing plan from backend?

When adding or editing a listing from backend you won’t have an option to select a pricing plan. The good news is that the option is there but it’s hidden so only who needs it and understands the consequences of changing this setting must enable it.

STEP 1: Go to wp-content\themes\listingpro\assets\css\admin-style.css

STEP 2: Scroll down to line 765

STEP 3: Hide or remove the following css.

 tr#Plan_id {display:none}

To temporarily enable this feature simply add /* before and */ at the end. See below for example.

/* tr#Plan_id {display:none} */

STEP 4: Verify the pricing plan option is visible in the backend when you edit any listing.

How to start an Ad Campaign

 

Ad campaign allows listing owners to generate more leads and promote their business listings. In addition to Paid Listing and Paid Claim, this is another channel to generate revenue for the site admin. Ads campaign can be run based on the price, duration, available placements along with other options.

STEP 1: Go to User Dashboard > Ad Campaigns

Watch this quick animated gif or the full video above.

STEP 2: Click + Add New AD

STEP 3: Click Let’s Get Started on the pop-up.

STEP 4: Click Select Listing drop-down, and find a your published listing.

STEP 5: Choose from THREE (3) Ad placement options: Spotlight, Top of Search and Sidebar.

Orange spots indicate where the listing Ads will be displayed.

In this example Pay Per Day campaign type is shown. You may offer users one of the TWO (2) Ad campaign options: Pay Per Click PPC or Pay Per DayPPD

For Ad Placement and Ad Campaign settings go to  WP Admin > Theme Options > Ads Options.

  • Spotlight Ads are handled by WPBakery custom element. Can be inserted on almost any page using
  • Top of Search Ads Automatically displays on top of the organic search result in a set of TWO (maximum) ads at a time and are distributed evenly.

Top of Search Ads are Targeted-Ads. The Targeted Ads are designed for users searching for a specific category, tag (keyword), or feature in a specific location.
For example, If John is searching for Photographers in San Jose CA, then your ads will appear on top of organic results only if you happen to be offering Photography service in San Jose.

  • Sidebar Ads are handled form Widgets and can be displayed on the Listing details page and Archive (search result) page.
    • To display Sidebar Ads, go to WP Admin > Appearance > Widgets
      • For Listing Details page drag ListingPro – Ads Listing widget to Listing Details Sidebar
      • For Listing Archive page drag ListingPro – Ads Listing widget to Listing Archive Sidebar

STEP 6: Set the campaign duration in days. (Example: Enter just 7 for 1 Week)

All users must review the Ad summary carefully before processing the payments. To make any changes (stop, cancel, request refund) to an active ad campaign listing owner have to contact the site admin. This is not an automatic process.

STEP 7: Select a payment method.

To configure a payment option (Example: PayPal, Stripe or Bank Wire) go to WP Admin > Theme Options > Payment Settings.

STEP 8: Click Pay Now

If any payment gateway is not selected, Pay Now button will remain inactive.