Who gets notified when a contact form is submitted on listings detail page?

If the listing has not been claimed and was originally added by the site-admin then all submissions will go to the site admin’s email. You can change the settings under Theme Options > Listing Settings > Leads Form to only display the contact form on the claimed listing.

A listing owner will be notified via the email address used during the listing submission.

 

Why do I get NULL when clicking on target icon in WHERE field on home page?

When you click the target icon in WHERE field, a script runs to find the city name against your IP address. If that script could not find any city name against your IP address then it returns NULL.

We are using geoip-db.com that has locations database, which is based on IP addresses. Below is the calling URL that is triggered by click.

URL: https://geoip-db.com/json/geoip.php?jsonp=callback

Try the above URL to see your city name as shown below.

If your city name is not populated as shown in the above screenshot then we assume that there is no city name against your IP address in the GEO IP database. But if you do see the city name in as shown in the screenshot but it’s not showing on your website then you can contact our support.

To change the search bar title from auto-detecting your city name, see How to remove location (city) from the search title? 

 

How to create a support ticket for ListingPro?

STEP 1:  Go to help.listingprowp.com

We highly recommend you to log in with Envato as it will save time and avoid having to manually register and verify the purchase code.

STEP 2:  Click Envato Login

At first time login you will be prompted to click Approve in order to authorize fastpluginlogin to connect with your account.

STEP 3: Click Approve to get started.

STEP 4: Select ListingPro Theme & Free Add-ons and click NEXT 

 

If the product is not listed to select but you do have the item purchase code then enter the code and click Add Purchase

STEP 4: Click Next

STEP 5:  Fill out the form with details along with screenshots.

STEP 6: Click Next

STEP 7: Complete the extra information fields as it will expedite to help you resolve the issue.

STEP 8: Click Create Ticket

 

How to change testimonial video on home page?

STEP 1: Log in to the WordPress admin dashboard.

STEP 2: Go to Pages

STEP 3: Click Home page to edit.

STEP 4: Find Visual Composer Element called Video Testimonials and click the Edit icon as shown below.

STEP 5: Under Video Testimonials Settings, change Video URL.

STEP 6: Click Save Changes

STEP 7: Click Update

 

How to add a Location boxes on Home page ?

STEP 1: Log in to the WordPress admin dashboard.

STEP 2: Go to Pages > Home page.

STEP 3: Find the Visual Composer element called Locations and click the Edit icon as shown below.

 

STEP 4: Select a Location grid style (Grid, Boxed or Abstracted) as needed.

STEP 5: Check the Locations boxes as needed.

STEP 6: Select the Order (Ascending or Descending).

STEP 7: Click Save changes

STEP 8: Click Update/label]

The frontend will show the Location will be displayed as shown below.

 

How to add a Location (Parent & Child) ?

STEP 1:  Go to the wp-admin dashboard

STEP 2: Under Listings, select Locations.

STEP 3: Enter Name and Slug. (Example, enter a State: California )

STEP 4: For Parent leave default option None.

Unless you are creating a Child-Location such as San Francisco (City), then you must Select the Parent-Location, in this case, it will be California (State).

In the backend, you will see the Parent & Child Location displayed as shown above.

In the front-end, you will see the Parent & Child Location displayed as shown below.

STEP 5:  Click the Insert image button under Location Image.

STEP 6:  Select an image and under make sure to select Full Size from Size drop-down.

STEP 7: Click Add New Location

STEP 8: Repeat these steps for any Parent Location