What’s included in item support?

Any kind of extortion or blackmailing or threatening prior or after posting a negative review, in return for any of the following but not limited to:
1) Free Customization work
2) Integration with 3rd Party Plugin that we do not support.
3) Resolving conflict with a 3rd Party Plugin whether it’s technical or design including CSS related.
4) We do not provide support for customization work made by you or your developer or any third-party service.


Will be reported to Envato for further legal action and the support contract will be immediately terminated. We will not hesitate to take legal action against such person or group of persons.

Also please be adviced that we do not provide support to business wеbѕitеѕ thаt deal with including (but nоt limitеd to) Gаmbling, Alсоhоl, Pоrn, Escort Sеrviсеѕ, Prostitution, Drugѕ, and Rасiѕm. For more information please read Right to Deny Support.

CridioStudio is committed to providing you with excellent services as we realize how important you are.

Envato Official Policy

What’s included in item support
What’s not included in item support

Customization Service

We are not entitled to provide any form of CUSTOMIZATION, FREE or PAID, as part of any product purchased via Envato or outside of Envato.

If you are genuinely interested in PAID CUSTOMIZATION services, please fill out the following form.

Import Listing

We have created a FREE add-on for ListingPro and have tested it. Several of our customers have successfully imported several 1000s of listings. It is a site-admins sole responsibility to import listings. To assist we have created a dedicated section, so please refer to the Bulk Import section in our knowledgebase.

If you are unable to import listings you must first make sure your server meets the minimum requirements to import the number of Listings you are trying to import by contacting WP ALL IMPORT support team.

Sole Discretion

Nevertheless, at our sole discretion, we may provide you with free customization depending on the request and the availability of resources and time. We have the full right to accept or reject the request for free customization.

Indеmnifiсаtiоn

Uѕеr аgrееѕ to defend, indеmnifу, аnd hоld hаrmlеѕѕ, Cridio Studio itѕ соntributоrѕ, аnу еntitу jointly сrеаtеd by them, thеir rеѕресtivе affiliates аnd thеir rеѕресtivе dirесtоrѕ, оffiсеrѕ, еmрlоуееѕ, аnd аgеntѕ frоm аnd аgаinѕt all сlаimѕ аnd еxреnѕеѕ, inсluding аttоrnеуѕ’ fееѕ, аriѕing out оf thе uѕе оf thе оn-linе ѕеrviсе bу uѕеr оr uѕеr’ѕ ассоunt.

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How to (AUTO) update ListingPro WordPress theme?

ATTENTION! PLEASE BACKUP BEFORE PROCEEDING. WE ARE NOT RESPONSIBLE FOR ANY LOSS.
PART 1: INSTALL ENVATO MARKET PLUGIN

STEP 1: Go to Plugins > Add New

STEP 2: Click the Upload Plugin

STEP 3: Click Choose File

To download Envato Market plugin Click Here

STEP 4: Upload the file above.

STEP 5: Click Install Now

STEP 6:  Click Activate Plugin

PART 2: CONFIGURE ENVATO MARKET PLUGIN

STEP 1: Go to Envato Market

STEP 2: Under Global OAuth Personal Token, click generate a personal token

STEP 3: Give a Token name (Example: ListingPro)

STEP 4: Check if these 4 boxes Permissions were included as shown below.

STEP 5: Accept the terms, and click Create Token

STEP 6: Copy the newly generated token

STEP 7: Go back to Envato Market and paste the newly generated token

STEP 8: Click Save Changes

Envato Market plugin will display a notice in your WordPress dashboard when an update is available.

How to move translation to Child Theme?

You will need FTP access to the WordPress site either by using FTP Client or File Manager via cPanel. How to use FTP?

 

PART 1: EDIT CHILD THEME FUNCTIONS.PHP

STEP 1: FTP into your site. (Example via cPanel or FileZilla)

cPanel is recommended as you can edit the file without downloading it locally.

STEP 2: Go to wp-content/themes/listingpro-child/

Make sure first the Child Theme is installed and active.

STEP 3: Download and Edit functions.php

If you are using cPanel, simply right-click and Edit the functions.php file.

STEP 4: Copy the code below.

function listingpr_child_lang_setup() {
 load_theme_textdomain( 'listingpro', get_stylesheet_directory() . '/languages' );
 load_child_theme_textdomain( 'listingpro-child', get_stylesheet_directory() . '/languages' );
 }
 add_action( 'after_setup_theme', 'listingpr_child_lang_setup' );

STEP 5: Paste the code into the functions.php as shown below:

Code inserted via cPanel File Manager.
Make sure when you insert the above code from STEP 4, the closing tag ?> is at the end of the file as shown above (in red circle).

STEP 6: Save the functions.php changes to the server.

 

PART 2: MOVE LANGUAGES FOLDER TO CHILD THEME

You may use Loco translate or Poedit to create or edit translation files.

Move languages folder from  wp-content/themes/listingpro/ …

… To Child ListingPro theme wp-content/themes/listingpro-child/

Congradulations! after completing PART 1 and PART 2 you have successfully moved the translation to Child Theme. Now all the translation you will make in Loco Translate will take effect in the child theme and after the update you will not lose the translation.
STOP HERE! DON’T PROCEED TO PART 3 WITHOUT READING THIS CAREFULLY.

The following step is ONLY FOR USERS who have updated to the latest version of ListingPro after moving the translation to the child theme.

If you have to translate strings included in the latest release of ListingPro, you must repeat these steps in PART 3 after every update.

PART 3: REPLACE OLD .POT FILE AFTER UPDATE 

In case you are unable to find the text strings to translate after updating to the latest version it’s because you still have the old .pot file which is missing the new text strings.

STEP 1: Copy the .pot file from ListingPro Parent theme (Language Folder), /wp-content/themes/listingpro/languages

STEP 2: Paste the .pot file to ListingPro Child theme (Language Folder), /wp-content/themes/listingpro-child/languages.

STEP 3: Go to WP Admin > Loco Translate > Themes > ListingPro Child

STEP 4: Select the language translation file.

STEP 5: Click Sync

STEP 6: Click Save

Now you can translate or safetly update listingpro theme. For more info see How to update ListingPro WordPress theme?

I lost the translation after upgrading, what can I do?

ATTENTION! PLEASE ALWAYS BACKUP BEFORE UPGRADING. WE ARE NOT RESPONSIBLE FOR ANY LOSS.

The typical way to translate a WordPress theme requires that you use .PO and .MO files in the /languages directory of the theme.

Full path to the languages folder is /wp-content/themes/listingpro/languages

However, if you make any edits to a parent theme, including adding translation files to the theme, your edits will be overwritten (and completely lost) once the theme is updated.

Instead, it is best to upload your translation files directly to your child theme /languages folder.

For step by step instructions check How to move translation to Child Theme?

 

How to add Search bar on top of inner pages?

STEP 1: Log in to the WordPress admin dashboard.

STEP 2: Go to Theme Options > Header

STEP 3: Turn Header-Search On.

 

STEP 4: Click Save Changes

Here’s how the search bar on top of inner pages will appear.

 

How to change the Pricing Plans style?

In the below steps, we’ll show you how to change the Pricing Plans orientation style (Horizontal or Vertical) only. Further styling options are available when adding or editing a pricing plan under Pricing Plans.

STEP 1: Login to WordPress admin dashboard.

STEP 2: Go to Pages > Select Your Plan page.

STEP 3: Find Visual Composer element called Pricing Plans and click Edit icon as shown below.

STEP 4: Select a Pricing Plans style.

STEP 5: Click Save Changes

STEP 6: Click Update